Refund policy

Return and Refund Policy

We want you to be happy with your coffee equipment. If something is not right, we will help.

1. 30-Day Returns

You may return most items within 30 calendar days from the date of delivery.

To be eligible, the item must be:

  • Unused (not filled with water, coffee beans or milk), or tested only briefly and cleaned;
  • In its original condition with all parts, manuals and accessories;
  • Returned in its original packaging, packed safely for shipping.

For hygiene reasons, opened cleaning tablets, descalers, filters and coffee beans cannot be returned unless they arrived damaged or incorrect.

2. How to Start a Return

  1. Email Contact@westoreo.shop within 30 days of delivery with your order number and the reason for the return.
  2. We will send you return instructions and the return address.
  3. Ship the item back following those instructions. Please do not send items back without contacting us first.

3. Return Shipping Costs

  • Damaged, defective or incorrect item: return shipping is free; we provide a prepaid label.
  • Change of mind: the customer pays the return shipping cost.

We do not charge restocking fees.

4. Refunds

After we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5 business days. Your bank may need extra time to show the refund.

5. Damaged, Defective or Incorrect Items

If your item arrives damaged, does not work, or is not what you ordered, contact us within 7 days of delivery with your order number, a short description and photos or a video. We will send a replacement or issue a full refund.

6. Warranty

Products are new unless clearly marked as refurbished. Any manufacturer warranty is provided by the manufacturer under its own terms. If you have a problem with your product after the 30-day return period, contact us and we will help you with the next steps.

7. Exchanges

To exchange an item for a different model or color, return the original item following this policy and place a new order.

Contact Us

Westoreo
1807 Commerce St
Dallas, TX 75201
United States

Phone: +1 561-575-2277
Email: Contact@westoreo.shop
Website: Westoreo.shop