Frequently Asked Questions

What is Westoreo?

Westoreo is an independent online retailer of coffee machines, coffee grinders, accessories and care products for customers in the United States.

Where do you ship?

We ship within the United States only.

How much does shipping cost?

Standard shipping is free on all U.S. orders.

How long does delivery take?

Orders are processed in 1–3 business days and delivered in about 7–14 business days after processing (usually 8–17 business days in total). Some items may arrive in separate packages.

How can I track my order?

When your order ships, you receive an email with your tracking number. If you cannot find it, email Contact@westoreo.shop with your order number.

What is your return policy?

You can return most items within 30 days of delivery, unused and in original packaging with all parts. Opened cleaning products, filters and coffee beans cannot be returned unless they arrived damaged or incorrect.

Who pays for return shipping?

If the item is damaged, defective or incorrect, return shipping is free and we send a prepaid label. For change-of-mind returns, the customer pays return shipping. We never charge restocking fees.

What if my machine arrives damaged or does not work?

Contact us within 7 days of delivery with your order number and photos or a video. We will send a replacement or issue a full refund.

Is there a warranty?

Products are new unless marked as refurbished. Any manufacturer warranty is provided by the manufacturer under its own terms. If you have a problem after the 30-day return period, contact us and we will help with the next steps.

Are you an official JURA or Gevi store?

No. Westoreo is an independent retailer and is not affiliated with or endorsed by JURA, Gevi or other brands we sell.

Can I cancel my order?

Email us as soon as possible. We can cancel orders that have not shipped yet.

How will I receive my refund?

Approved refunds go to your original payment method within 5 business days after we inspect the return.

Contact Westoreo

Westoreo
1807 Commerce St
Dallas, TX 75201
United States

Phone: +1 561-575-2277
Email: Contact@westoreo.shop